Java Support Engineer

Job Description:

This is an application support engineer role where you will be in charge of receiving incidents and troubleshoot them, related to errors, exceptions, logs, Java debugging and SQL querying.

• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
• Be able to install, configure and customize solutions by following implementation guides and manuals.
• Reproduce client environment data, configuration and setup in order to investigate possible issues.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. ...