Java Application Support L1

The Opportunity.
Thakral One is looking for a Java Application Support L1 to provide frontline production support for campaign and enterprise applications. The role focuses on incident and request management, basic Java and SQL troubleshooting, SLA-driven support, and close collaboration with operations, developers, and client stakeholders in a telco environment.
The Role.
Key Responsibilities
Fully understands the processes and architecture of the campaigns end-to-end flow
Monitors, updates, resolves and executes the Incident Tickets and Service Requests assigned
Perform configuration / code fix and changes related to the infrastructure and platform required to resolve an incident and fix a problem record.
Provide recommendations for improvement
Provide input in timeline estimates for the service requests.
Escalation of any foreseen risks or delays, provision of the recommended resolution, and impact assessment
Contribute in the preparation of iss...