IVR Developer

Position Overview:

We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment.

Key Responsibilities:

• Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9
• Configure and optimize call routing strategies and menu structures
• Integrate IVR systems with Salesforce CRM and other enterprise applications
• Handle call flow development, routing strategies, and transfer logic between different platforms
• Perform system testing, troubleshooting, and performance monitoring
• Create and maintain comprehensive documentation for IVR applications and...