Job Description
We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
Implement and maintain ITIL-based processes and best practicesManage and optimize service management tools, such as BMC HelixAnalyze IT service performance metrics and generate reports for continuous improvementCollaborate with cross-functional teams to identify and resolve IT service issuesDevelop and maintain documentation for ITSM processes and proceduresConduct regular audits of ITSM processes to ensure compliance and effectivenessProvide training and support to IT staff on ITSM tools and processesParticipate in incident, problem, change, knowledge, and other process management activitiesContr...