Full-time

ITSM Solution Architect

Posted by H&R Block India • Thiruvananthapuram, Kerala, India

📍 Thiruvananthapuram, Kerala 🕒 March 02, 2026

About the Role

Required Skills & Experience


Exp Level: 5-9 Years


ServiceNow Technical Expertise

  • Deep understanding of the ServiceNow data model, especially CMDB, Incident, Change, Request, and Asset tables.
  • Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
  • Hands-on experience configuring MID Servers and managing integrations (can be optional)
  • Proven ability to rebuild or modernize workflows from legacy ITSM platforms.


Data & CMDB Expertise

  • Expertise in data mapping, normalization, reconciliation, and relationship modeling.
  • Strong understanding of ServiceNow CMDB.
  • Experience handling large-scale data migrations with high data quality standards.


ITSM & Process Knowledge

  • Solid understanding of ITSM and ITIL pro...

Ready to Apply?

Submit your application today and take the next step in your career journey with H&R Block India.

Apply Now