ITSM Senior Manager

Role- ITSM Senior Manager

Experience- 12-16 Yrs

Location - Chennai / Hyderabad

Shift- 3pm-12am

Mode of Work- Hybrid.

Job Summary:

Role :

We are seeking an ITSM consultant which is a critical leadership role responsible for overseeing and continuously improving Highmark's IT Service Management processes, with a primary focus on Incident, Problem, and Change Management, as well as driving data-driven insights through robust reporting and analytics. This role ensures the efficient and effective delivery of IT services, minimizes disruption, enhances service quality, and supports the organization's strategic objectives. This individual will leverage deep expertise in ITSM principles and extensive hands-on experience with the ServiceNow platform to optimize service delivery, enhance operational efficiency, and ensure alignment with business objectives.

Responsibilities:

1. Incident Management (IM):