ITSM Implementation Consultant

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)

EXPERIENCE:

Minimum 4+ Years experience in implementation of ITSM (Ivanti)

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against them
• Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
• Ensure that SM policies and processes are documented for distribution to clients
• Implementation of Service Management Tools at Customer place
• Perform after implementation support for Service Management
• Help transform business and technical requirements into implementation plans. document requiremen...