ITIL Process Consultant / Architect
Posted by BIG Language Solutions • Noida, Uttar Pradesh, India
About the Role
ITIL Process Consultant / Architect
Job Title: ITIL Process Consultant / Architect
Location: Noida (Work from Office)
Experience: 8+ Years
Shift: US Shift
Role Overview
We are seeking an experienced ITIL Process Consultant/Architect to design, implement, and optimize IT Service Management (ITSM) processes aligned with ITIL best practices. The role involves driving service excellence, improving operational efficiency, and ensuring governance across IT operations.
Key Responsibilities
Process Design & Architecture
• Design, implement, and optimize ITIL-based ITSM processes (Incident, Problem, Change, Release, Service Request, Configuration, Asset, etc.).
• Develop end-to-end process frameworks, workflows, SOPs, and RACI matrices.
• Ensure alignment of IT processes with b...
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