Full-time

Italian & Spanish speaking Quality Analyst - Budapest, Hungary

Posted by Sitel • Budapest, Budapest, Hungary

📍 Budapest, Budapest 🕒 February 28, 2026

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About the Role

Come and work with us.
We are looking for an enthusiastic Italian and Spanish Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements. 
 
As a Quality Analyst, your daily responsibilities will include:
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls

Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)

Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring

Reports script problems or questions to appropriate...

Job Details

Location Budapest, Budapest
Job Type Full-time
Category Business Operations Specialists
Posted February 28, 2026
Deadline April 09, 2026

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