IT VoIP Support

We are looking for aIT VoIP Support t o join our team, providing technical assistance and answers to users’ questions, assisting users by troubleshooting problems with VoIP Migration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• IT support for the VoIP.ms migration project of existing Business Partners
• Actively listen to customers to understand their issues or concerns
• Identify, investigate, and resolve users’ problems with computer software and hardware
• Consult with users to determine steps and procedures taken to identify and resolve the problem
• Applies knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Explain highly technical details to customers using simple, understandable terms
• Collaborates with other sta...