About the Role
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Assist with system installations and upgrades.
- Maintain and update documentation for support processes.
- Respond to user inquiries via phone, email, or in-person.
- Ensure timely resolution of technical problems to minimize downtime.
Qualifications
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: Less than 1 year of experience in IT technical support.
- Skills and Competencies: Proficiency in SQL, problem-solving skills, and excellent communication abilities.
- Working Conditions: Office setting with flexible hours; may require on-call support.
- Qualities and Traits: Detail-oriented, customer-focused, and able to work under pressure.
Ready to Apply?
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