IT Technical Support Specialist

JSI is seeking a highly skilled and customer-focused IT Technical Support Specialist to join our team. This role is ideal for a troubleshooting rockstar who thrives in a fast-paced environment, is passionate about delivering exceptional support, and has a broad technical skillset. You will be the first line of defense for all incoming IT support requests, managing the help desk, monitoring systems, triaging issues, and escalating to senior technicians and SMEs when necessary.

Responsibilities

• Act as the primary point of contact for Tier 1 technical support, triaging requests, resolving issues, and escalating complex problems.
• Manage the help desk ticketing system, ensuring timely resolution, clear communication, and accurate documentation.
• Support end-user hardware, software, and peripheral issues across desktops, laptops, mobile devices, and printers.
• Provide onboarding and offboarding support, including device setup, account...