About the Role
Responsibilities
- Provide technical support to end-users via phone, email, or in-person.
- Provide technical support to users, assist in resolving IT-related problems, and maintain documentation of support activities.
- Troubleshoot hardware and software issues across various platforms.
- Install and configure computer systems and applications.
- Maintain IT documentation and user guides.
- Assist with network troubleshooting and setup.
- Collaborate with the IT team to enhance systems and processes.
Qualifications
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: Less than 1 year of experience in IT technical support or a similar role.
- Skills and Competencies: Proficient in troubleshooting hardware and software issues, strong communication skills, and familiarity w...
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