IT Technical Support

Salary Range : Open for discussion based on working experience

Location : IOI Business Park, Bandar Puchong Jaya

Responsibilities:

System & Technical Support

• Provide front-line technical assistance to end-users and partners regarding system connectivity, hardware configurations, and software issues.
• Install, configure, and maintain servers, network devices, and related hardware to support the company’s cloud-based and on-premise systems.
• Diagnose and resolve technical issues involving operating systems, databases, and integrated services (e.g., printer connections, internet stability, or third-party integrations).
• Coordinate with software application teams to elevate product-related issues and ensure timely issue resolution.
• Perform periodic health checks, system monitoring, and preventive actions to ensure high system uptime and security compliance.
• Manage, log, and update...