IT Technical Support

Description

• Provide technical support and assistance to end-users via helpdesk system, phone, or email.
• Diagnose and resolve hardware and software issues to ensure optimal performance of systems.
• Assist in the setup and configuration of computer systems and applications.
• Maintain, upgrade, and manage the IT inventory, including software licenses.
• Document support processes and solutions for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or related field.
• Experience Level: 0-2 years of experience in technical support or IT helpdesk roles.
• Skills and Competencies: Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Qualities and Traits: Strong communication skills and the ability to work collaboratively in a team environment.