IT Technical Support

Join to apply for the IT Technical Support role at JoyRide Superapp

5 days ago Be among the first 25 applicants

Responsibilities

• Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software
• Provide technical support to customers for the companys software products and application systems.
• Ensure system issues are resolved efficiently to minimize operational disruptions.
• Deliver real-time support via telephone and live chat to customers and internal departments.
• Identify and escalates recurring incidents to ensure appropriate long-term solutions are implemented.
• Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
• Create and maintain process documentation, procedures, and user-specific materials, including records of resolved issues.
• Communicate technical concepts in clea...