IT Technical Support Engineer

Overview

The IT Technical Support Engineer is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting technical issues, resolving hardware and software problems, and ensuring the smooth operation of IT systems.

Responsibilities

• Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network equipment.
• Hardware Support: Install, configure, and maintain computer systems, peripherals, and network devices.
• Software Support: Provide assistance with software installations, updates, and troubleshooting.
• Network Support: Assist with network connectivity issues, troubleshooting, and maintenance.
• Help Desk Support: Respond to user inquiries and requests via phone, email, and in-person.
• Documentation: Create and maintain technical documentation and knowledge base articles.
• User Training: Provide basic train...