IT Technical Support

The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.

Essential Duties and Responsibilities

Provide Technical Support to End-Users

• Respond to user inquiries and resolve technical issues via phone, email, and in-person.
• Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.
• Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.
• Assist users with password resets, account lockout issues, and other account-related problems.
• Install, configure, and troubleshoot software applications.
• Provide basic training and support to end-users on IT-related topics.