IT Technical Operations Analyst

DUTIES AND RESPONSIBILITY:

• Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
• Driving to get the root cause of the issue as part of attending incident tickets.
• Gather data, tests, and replicate incidents and problems.
• Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
• Create and maintain knowledgebase articles to document defects, common issues and processes.
• Database interrogation using Database Server and queries to analyze impact of defects.
• Investigate, diagnose and report software defects to Build Team or Software vendor for resolution and test the implemented fixes.
• Identify and implement workarounds until the underlying issues/defects are resolved.
• Resolves complex issues.
• Triaging application issues and driving to get to the root cause of issues...