About the Role
On-site - Pasig 5-10 Yrs Exp Bachelor Full-time
Job Description
Work-Life Balance
Work from Home
Key Responsibilities
- Supervise and guide the technical support team in providing effective and timely support to teachers and academic staff.
- Monitor service requests and ensure issues are resolved within established timelines.
- Conduct coaching, mentoring, and performance monitoring of support personnel.
- Assist in developing standard procedures and improving support workflows.
Technical Support & Troubleshooting
- Provide advanced troubleshooting for computer hardware, Windows operating systems, and related applications.
- Handle escalated technical concerns that require deeper technical expertise.
- Ensure reliable operation of supported devices and classroom systems.
Networking & Systems Support
- Assist in diagnosing and resol...
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