IT Systems Support Analyst

This role involves providing reliable technical support and ensuring smooth day-to-day IT operations across Mango Mass Media, supporting teams in a fast-paced media environment. This role is hands-on and requires strong problem-solving skills, quick response times, and the ability to support teams working in a fast-paced media environment.

• Provide day-to-day IT support for desktops, laptops, printers, and peripheral devices
• Troubleshoot hardware, software, network, and system-related issues
• Set up, configure, and maintain computers, operating systems, and required applications
• Support employees with email, system access, passwords, and basic cybersecurity practices
• Monitor and maintain network connectivity, Wi-Fi, and internet performance
• Coordinate with vendors for hardware procurement, repairs, and AMC management
• Maintain inventory of IT assets, licenses, and documentation
• Ensure data backup procedures and basic se...