IT Systems Manager

IZI South Africa, a leading South African cash management and secure logistics company offering services such as cash-in-transit (CIT), cash supply, cash processing, and ATM management, is seeking an experienced and solutions-driven IT Systems Manager to join our team at our Head Office - Centurion.
The successful candidate will be responsible for effectively managing the outsourced services provider service delivery oversight, and contract negotiation. To ensure that external providers meet service level agreements (SLAs) and align with the organisation's strategic IT goals.
The Key Responsibilities Will Include
Ensure end-to-end delivery of contracted services to assigned customers
Manage service delivery across multiple clients, ensuring Service Level Agreement (SLA) and Key Performance Indicators (KPI) adherence
Coordinate internal teams to resolve service issues efficiently and effectively
Ensure consistent service quality across all customer environments
Over...