IT System Coordinator

Key Responsibilities

• Lead and coordinate a team covering Helpdesk (L1/L2) and Systems Administration (L2/L3) activities.
• Ensure day-to-day IT service operations, including incident, request, and problem management.
• Monitor performance, SLAs, workload distribution, and team productivity.
• Act as an escalation point for complex technical issues and critical incidents.
• Drive continuous improvement initiatives to optimize processes, tools, and user experience.
• Support IT infrastructure and workplace services (Windows environments, networks, identity, security, etc.).
• Coordinate onboarding/offboarding processes, access management, and IT asset lifecycle.
• Maintain clear documentation, reporting, and communication with internal stakeholders and management.
• Collaborate with other IT functions (Security, Infrastructure, Applications, Vendors) to ensure service stability and alignment.