IT Support Technician-2

Summary

The “Technician, IT Support” will be based in ……. , reporting to …….

Responsibilities

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications.
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoot software and hardware failures and identify network problems when they relate to personal (desktop or laptop) end-user...