IT Support Team Lead

The L3 Team Lead is responsible for providing initial support for a newly established Global Business Center and will ramp up to oversee the daily operations of a team of IT L3 support professionals, providing advanced technical support to our global teams. This role involves front line support for a new office, working with the Manila based team to manage and mentor support staff, coordinate ticketing and helpdesk activities, and support the roll out and adoption of Service Now. The ideal candidate will act as a local escalation point for complex technical issues, ensuring timely resolution and maintaining high service quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Initial Support for newly established Global Business Center

o Support IT needs as they arise in the ramp up process.
o Support the roll out and adoption of Service Now.
o Partner closely with the US-based IT leadership team. o Participate in recruiting and hiring L3 staff in Man...