Full-time
IT Support Specialist
Posted by High 5 Games • Toronto, Montreal (Administrative Region), Vancouver, Calgary, Ottawa, Edmonton, Montreal, Mississauga, Quebec, Ontario, Quebec, Metro Vancouver Regional District, Alberta, Ontario, Division No. 11, Montreal (administrative region), Peel Region, Capitale-Nationale, Canada
About the Role
We are currently seeking a full-time, enthusiastic IT Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing essential first-level support to our employees, handling various technical issues, managing inventory assets, and maintaining our Active Directory and SaaS apps.
Responsibilities
- Provide Level 1 technical support for PC, Mac, and mobile devices.
- Track and route technical issues and requests, meticulously documenting all resolutions.
- Create comprehensive documentation and conduct thorough testing of hardware and software.
- Efficiently manage inventory assets for hardware and software, ensuring accurate record-keeping.
- Oversee access management processes to ensure proper user permissions and security protocols.
- Assist with the seamless onboarding of new users including user account provisioning and mailbox creation through Active Directory and Googl...
Ready to Apply?
Submit your application today and take the next step in your career journey with High 5 Games.
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