About the Role
Job Description
As an IT Support Specialist – Tier 1, you will be the first point of contact for employees, providing frontline technical support, access management, and initial troubleshooting. This role is ideal for professionals with hands-on Service Desk experience who enjoy helping users and working in a structured, enterprise IT environment.
Requisitos
- 6 months to 2 years of experience in IT Support, Help Desk, or Service Desk (Tier 1).
- Hands-on experience with:
- Windows 10/11
- Microsoft 365
- Active Directory or Azure AD
- Ticketing systems (Zendesk, ServiceNow, Jira, etc.)
- Basic understanding of:
- VPNs
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Strong troublesho...
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