IT Support Specialist

IT Support Specialist

BCIC Swiss GmbH | Best Connect International Company is looking for a dispatch on-site IT Support Specialist job in Spain.

Location

(Madrid, Valencia, Vitoria, Pontevedra, La Coruña) Spain

Type

Dispatch

Hours

10-20 Hours Per week.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office. Cisco Jabber is another authorized desktop application.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.