About the Role
Responsibilities
- Provide technical support to employees for hardware, software, and network issues.
- Install, configure, and maintain computers, servers, and other IT equipment.
- Troubleshoot and resolve technical problems promptly to minimize downtime.
- Monitor and maintain network security, backups, and system performance.
- Assist in deploying new IT systems and software updates.
- Document technical issues and solutions for future reference.
- Collaborate with other departments to ensure IT needs are met.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Proven experience in IT support or helpdesk roles.
- Strong knowledge of Windows, macOS, and common software applications.
- Familiarity with networking, servers, and cybersecurity principles.
- Excellent problem-solving, com...
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