IT Support Specialist

Key Responsibilities:

We're reshaping the landscape of the Unified Communications (UC) and Audio-Video (AV) for enterprise customers around the world. As a Customer Service & Network Operations Specialist, you'll combine customer care with technical problem-solving. Helping support complex systems, coordinating incident response, and ensuring an exceptional experience for every customer you assist.

If you're passionate about technology, thrive in a fast-paced environment, and love problem-solving, then this is the role for you.

What you'll do:

• Act as a first point of contact and escalation for customer issues across voice, data, and AV environments on the company's Service Desk.

• Whenever possible, provide Tier 1 troubleshooting to achieve first call resolution for tickets on customer Unified Communication and AV solutions.

• Monitor network and system health using internal tools; identify, research, and escalate potential ser...