IT Support Specialist

Job Purpose

To support employees of GGH using computers and the software necessary to perform their daily duties as well as maintain the IT infrastructure of GGH entity to ensure optimal performance, security, and reliability of GGH IT infrastructure, minimize downtime, and support seamless day-to-day operations for all employees. 

Duties and Tasks

Deliver high-quality onsite and remote support to end users, including senior executives. Diagnose and resolve technical issues involving PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV cameras, time and attendance and access control systems efficiently and with minimal user disruption.

Configuration, installation, testing, patching of the above-mentioned hardware and related software.

Oversee the local IT infrastructure and take immediate action to resolve any outages that occur as quickly as possible. Efficiently coordi...