About the Role
The IT Support Specialist will work as part of the Mexicali IT Team, providing on-site and remote IT support to Sonova business entities and users across Mexico. This role delivers supports local and cross-site IT projects, and ensures the effective delivery of IT services for multiple Group Companies.
The role is focused on delivering high-quality, user-centered IT support, enabling employees to resolve technical issues, adopt digital tools, and improve productivity, while ensuring compliance with IT standards, security policies, and corporate guidelines.
Key Responsibilities
- Serve as a primary point of contact for end-user technical support (hardware, software, networking, and collaboration tools).
- Promote and support the use of ServiceNow and offsite support channels (hot desk/chat).
- Participate in IT problem identification, process review, and process improvement initiatives.
- Gather technical requirements a...
Ready to Apply?
Submit your application today and take the next step in your career journey with Sonova.
Apply Now