IT Support Specialist

Key responsibilities:

• Deliver high-quality onsite and remote IT support to end users, including senior executives.

• Diagnose and resolve technical issues related to PCs, servers, mobile devices, printers, networks, video conferencing systems, WMS devices, CCTV cameras, time and attendance, and access control systems, ensuring minimal user disruption.

• Configure, install, test, patch, and maintain IT hardware and related software.

• Oversee the local IT infrastructure and take immediate action to resolve outages as quickly as possible.

• Coordinate efficiently with remote IT teams and external vendors to resolve incidents and problems.

• Improve the user technology experience by advising and educating users on effective and productive use of IT solutions.

• Act as the frontline contact for corporate technology implementations and new technologies, supporting users throughout the ent...