IT Support Senior Associate

Overview
This role combines foundational technical support duties with hands-on involvement in hardware, software, network maintenance, and event support. As a key part of the IT team, the IT Support Specialist ensures smooth day-to-day operations by assisting users, resolving common IT issues, and maintaining essential infrastructure. The role also supports internal events by setting up and troubleshooting basic audio-visual equipment. The ideal candidate has a service-oriented mindset, growing technical skills, and a desire to learn and develop across multiple areas of IT.
Key Responsibilities
Helpdesk & Customer Support
Provide front-line support via tickets, chat, email, or phone under supervision.
Respond to basic to moderately complex inquiries regarding system access, software issues, and hardware concerns.
Demonstrate empathy and effective communication while troubleshooting user issues.
Escalate complex issues to senior support or relevant teams as needed....