IT Support

The IT Support will ensure optimal use of agencys hardware and software technologies, enhancing system performance, and securing data.

Responsibilities

• Under the supervision of The IT Coordinator, the IT Support will advise on IT equipment upgrades.
• Diagnosing and repairing faults.
• Resolving network issues.
• Speaking to employees to quickly get to the root of their problem.
• Following up to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing assistance to employees with any technical issues or IT supports.
• Assist in developing electronic forms and documents.
• Maintain an inventory of IT equipment, software, and infrastructure
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Other duties assigned that are complimentary to the role of IT S...