IT Support Officer at Tema Oil Terminal

Purpose of the Role

• Responsible for the smooth running of computer systems, IT equipment.

Key Responsibilities

• Install and configure computer hardware operating systems and applications

• Monitor and maintain computer systems and networks

• Talk to users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Replace parts as required.

• Provide support, including procedural documentation and relevant reports.

• Support the roll-out of new applications.

• Set up new users’ accounts and profiles and deal with password issues.

• Respond within agreed time limits to call-outs.

• Work continuously on a task until completion (or referral to third parties, if appropriate).

• Prioritise and manage many open cases at on...