About the Role
(
Daily Task
- Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
- Keep customer informed, set and follow through commitments
- Keep precise case documentation and case ownership
- Timely elevate and/or escalate to next level support when the case is too complex
- Testing & Deployment of new releases on the client side.
- Suggest product improvements that can minimize cost of support.
SMS
- Monitor the SMS server and ensure the smooth running of the programme
- Troubleshoot and resolve SMS related issued when contacted by clients
- Maintaining software applications, operating systems and regular maintenance
Team Work
- Attend and contribute to team meetings in a positive manner
- Share information with team members
- Be comforta...
Ready to Apply?
Submit your application today and take the next step in your career journey with Stampede Solution.
Apply Now