Full-time
IT Support First Level (m/f/d) for Service Desk
Posted by Valeo IT • , , Philippines, , , Philippines, Philippines
About the Role
Language skills
Language skills: Mandarin, English
Responsibilities
- Manage IT requests and incidents, including identifying, documenting, categorizing, prioritizing and providing initial support according to established procedures to ensure service quality
- Supporting end users through telephone and remote support tools.
- Analyze issues and provide initial solutions or workarounds for end-user requests and incidents.
- Capture requests and incidents in a standardized ITSM platform.
- Ensure the correct categorization and prioritization of incoming requests.
- Routing tickets to other support groups when necessary to ensure resolution
- Performing service requests, such as resetting passwords
- Communicating and escalating issues to functional or hierarchical departments as required.
- Documenting t...
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