IT Support Engineer

We are seeking a skilled IT Support Engineer to provide hands-on technical support in a PEZA-compliant environment. The role focuses on hardware troubleshooting, PC support, and secure PC disposal processes while ensuring compliance with company and PEZA regulations.

Responsibilities:

• Diagnose and troubleshoot hardware, PC, and peripheral issues (desktops, laptops, printers, network devices).
• Install, configure, and maintain operating systems, software, and hardware components.
• Perform preventive maintenance and system upgrades.
• Manage PC asset lifecycle, including inventory, documentation, and secure disposal in accordance with PEZA and company policies.
• Provide technical support to end-users onsite and remotely, ensuring minimal downtime.
• Document incidents, resolutions, and procedures in the IT service system.
• Coordinate with vendors and internal teams for repairs, replacements, and compliance audits.
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