About the Role
Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1 st – 3 rd line tickets end to end.
Responsibilities
- Troubleshooting, installing, maintaining and supporting a wide range of IT systems
- Resolving 1 st – 3 rd line tickets
- Visit client sites and working remotely via phone, email and remote access
- Working on projects, improvements and migrations
- Support windows server, RDS, AD, Hyper-V and Azure environments
- Fully document tickets and update cases
- Manage devices via RMM and Intune
Skills
- Proven experience of working in a similar role for an MSP
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