IT Support Engineer (Software)

Technical Support Engineer (Software)

Northern Ireland (Primarily office based with some remote working)

Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.

Key Responsibilities:

• Handle high-priority support cases with appropriate urgency and professionalism
• Troubleshoot and support web applications
• Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
• Monitor and respond to support tickets within established SLA guidelines

Does this sound like you?

• Strong customer service skills
• Strong SQL proficiency
• Understanding of web technologies e.g
  • HTML, CSS, and JavaScript
  • Browser Developer Tools
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