IT Support Engineer

We are looking for a versatile IT Support Engineer to support our operations and collaborate closely with a Tier 3 Engineer. This role combines DevOps, IT support, and issue triage responsibilities. The ideal candidate is proactive, technically skilled, and comfortable working cross-functionally. Based in the Philippines, this role offers valuable after-hours coverage that complements our PST/EST teams without operational overlap.

Key Responsibilities:

• Review, categorize, assign, and manage production issues proactively.
• Investigate medium- to low-priority issues across teams and customers, analyze root causes, and document clean, reproducible steps.
• Troubleshoot complex customer-reported issues using logs and black-box analysis.
• Manage and deploy team tooling such as Sentry, CI/CD systems, and in-house deployment services.
• Improve logging and monitoring systems to accelerate feedback loops and issue resolution.
• Address...