IT Support Engineer (Middle) Id32267

What you will do
- Focus on resolving **critical issues** that negatively impact the customer experience, particularly those affecting checkout or store access;
- Respond promptly and professionally to incoming **alerts and issues**;
- Escalate **complex issues** to higher-level teams when necessary and follow up until resolution;
- Conduct **postmortem analysis** and follow up with the involved teams;
- Log all **customer interactions**, **troubleshooting steps**, and **resolutions**accurately in the ticketing system;
- Identify and escalate **recurring or systematic issues** to the appropriate teams to improve overall customer experience;
- Collaborate with team members and actively contribute to **knowledge-sharing initiatives**;
- Maintain a **positive and professional attitude** while providing exceptional customer service.
Must haves
- **2+ years** of experience in **Shopify**;
- Strong **problem-solving and analytical skills** with attention to d...