IT Support Engineer

Working Schedule

Monday – Friday, Pacific Standard Time

Work Arrangement

Fully Remote (Work From Home)

Employer

A trusted IT Support & Consulting company located in Las Vegas, Nevada

Position Overview

We are seeking a Remote Support Engineer to serve as a reliable, hands‑on Level 2 technical resource within our lean IT services operation. This role focuses on resolving escalated and complex support tickets, executing Microsoft 365 projects, and maintaining high‑quality documentation, all under structured Service Delivery Manager coordination. You will work remotely to facilitate outcomes on higher‑level tickets that exceed our frontline Service Technician capabilities.

Key Responsibilities

1. Advanced Support & Ticket Resolution:
   • Resolve escalated L2 technical issues across Windows, Microsoft 365, and client environments
   • Perform root cause analysis and implement...