About the Role
Job description
ABOUT THE JOB
- Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.
- Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.
- Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.
- Investigate and escalate complex incidents to higher support levels when required.
- Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.
- Co...
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