IT Support Engineer

Technical Support:

• Respond to and resolve IT support requests and tickets.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripheral devices.
• Install, configure, and maintain operating systems, software applications, and network services.
• Develop and maintain manuals, and other support documentation.

Incident Management:

• Identify, diagnose, and resolve technical problems.
• Document all incidents and service requests in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.

IT Infrastructure Administration and Maintenance:

• Monitor and maintain IT infrastructure, including servers, storage, routers, switches, and firewalls.
• Perform regular system updates, patches, and backups.
• Ensure system security by implementing and maintaining antivirus and anti-malware solutions.
• Manage user a...