IT Support Engineer (Junior/Middle) ID32267

Full time | AgileEngine | Colombia

Posted On 03/03/2025

Job Information

City: Usaquen

State/Province: Bogota, D.C.

Zip Code:

Industry: IT Services

Job Description

AgileEngine is one of the Inc. 5000 fastest-growing companies in the U.S. and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

What you will do

1. Provide first-level technical support to clients using Shopify via phone, email, or chat.
2. Focus on resolving critical issues that negatively impact the customer experience, particularly those affecting checkout or store access.
3. Respond promptly and professionally to incoming alerts and issues. <...