IT Support Engineer

We are seeking a motivated and detail-oriented IT Support Engineer who is intelligent, proactive, and solution-focused. The ideal candidate should be confident, inquisitive, and committed to delivering excellent technical support while going above and beyond to resolve issues efficiently.

Key Responsibilities

• Provide technical support to end users both physically and remotely.
• Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
• Organize, monitor, and maintain IT assets and resources.
• Assist in IT operations including cybersecurity practices, programming support, analytics tasks, data center activities and maintaining IT inventory.
• Support and participate in calls with US-based clients.
• Ensure system security through access controls, backups, and regular software up...