Full-time
IT Support Engineer
Posted by ASC Connections • Daventry, Northamptonshire, United Kingdom
About the Role
A well-established, internationally recognised engineering technology business is looking to appoint an IT Support Engineer to strengthen its customer support function.
This role is primarily focused on supporting external customers with software, system and application-related issues. You'll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies.
As an IT Support Engineer, you will:
Provide remote technical support to customers
Troubleshoot Windows-based environments in commercial settings
Diagnose and resolve application, OS, driver, network and hardware-related issues
Analyse logs (Event Viewer, application logs, etc.) to isolate faults
Support commercial software applications beyond basic IT-level queries
Follow structured escalation processes when required
Document issues and resolutions clearly and professionally
IT Support Engineer experience:
...
This role is primarily focused on supporting external customers with software, system and application-related issues. You'll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies.
As an IT Support Engineer, you will:
Provide remote technical support to customers
Troubleshoot Windows-based environments in commercial settings
Diagnose and resolve application, OS, driver, network and hardware-related issues
Analyse logs (Event Viewer, application logs, etc.) to isolate faults
Support commercial software applications beyond basic IT-level queries
Follow structured escalation processes when required
Document issues and resolutions clearly and professionally
IT Support Engineer experience:
...
Ready to Apply?
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