IT Support Engineer (Backfill)

The Onsite technician responsibilities include (the Service Provider would be required to provide Client with the necessary information as part of the ticket updates to support Client’s performance of the below listed Services):

Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

Guide users with step-by-step instructions on installing applications.

Document and record incidents, service requests and their resolutions in the internal ticketing system.

Direct unresolved issues to the next level of support personnel

Help create technical documentation and ...